Responsible Gaming

Gaming Should Be Entertainment

At General's Arms, we believe that casino gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. While we offer exciting games and the possibility of winning, it's important to understand that the house always has a mathematical advantage. Always gamble with money you can afford to lose, and never chase losses.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use our services. We are committed to preventing underage gambling and take this responsibility seriously. By accessing General's Arms, you confirm that you meet the legal age requirement in the United Kingdom.

Parents and guardians: If you're concerned about a young person's gaming habits, please reach out to the support organisations listed below.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to win back money you've lost
• Hiding gambling activity from family, friends, or partners
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Experiencing mood swings related to wins and losses
• Lying about the extent of your gambling
• Using gambling to escape problems, stress, or negative emotions
• Failed attempts to stop or reduce gambling

If you recognise any of these signs in yourself or someone else, help is available.

Self-Help Tools & Controls

General's Arms provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
• Session Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
• Account Pause: Temporarily suspend your account for a cooling-off period

To activate any of these tools, visit your account settings or contact our customer support team.

Support Organisations & Resources

If you're struggling with gambling or concerned about someone else, confidential support is available:

United Kingdom

• GamCare
  Free, confidential counselling and support service
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme – register with all UK-licensed operators
  www.gamstop.co.uk
• Gamblers Anonymous
  Fellowship and support meetings across the UK
  Telephone: 020 7584 7000

International Resources

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1 372 374 (free helpline)

If You Need Help

If you or someone you know is struggling with gambling, please reach out to one of the organisations above. Support is confidential, non-judgmental, and available 24/7. There is no shame in asking for help – taking action early can make a real difference.

Remember: Gambling should always remain fun and entertaining. If it's becoming a problem, please seek support immediately.